Overview
Please reach out to me within 5 days of delivery. Return items within 15 days of delivery.
I don’t accept exchanges or cancellations.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The following items can’t be returned. Perishable goods such as food, and flowers, cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Custom or personalized items
Buyers are responsible for return shipment costs. If the item/s is not in its original condition, the buyer is responsible for any loss in value.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items
Only regular price items may be refunded. Sale items cannot be refunded.
Exchanges
We do not offer exchanges.
Shipping and Returns
Please understand that shipping may be delayed during the holidays. I will do my best to accommodate your needs but am unable to do anything once the package is with the carrier.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There will also be a 10% restocking fee is also assessed and items must be returned within 15 days of delivery.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@fuifuiobyktna.com for questions related to refunds and returns.